marta mobility customer service

Accessible Services - MARTA Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. MARTA Mobility Customer Care Representative Reviews Customer with visual impairment and service animal assisted by a MARTA Mobility Operator MARTA Police (Emergency) 404-848-4911. Customers must make all changes prior to the date of travel. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Riders' Advisory Council; . To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. Where can I purchase bus passes? Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. Untapped Breeze cards will lose value if not activated within this time period. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. MARTA Passes - Metropolitan Atlanta Rapid Transit Authority MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. custserv@itsmarta.com, Write to: MARTA Customer Service Center . The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. traveltraining@itsmarta.com. No commercial or large-size carts, or dollies unless collapsed. . MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. PCAs travel at no cost when accompanying the eligible customer. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. MARTA MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. to request that an application be mailed or emailed to you. MARTA Customer Experience. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. Customer Guides and other written materials are available in alternative formats. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. TDD or FIRS: 1-800-877-8339 Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). MARTA Mobility Operators are expected to obey the same rules as our customers. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. Service cannot be provided earlier, later or on days when regular MARTA service is not available. Operators cannot make change. 5. Student Program (K-12) Group Discount. Mobility Fares - MARTA Service - MARTA MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Standard fare is $4. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. Customer Service. If customers travel with a PCA, they may travel with one companion in addition to their PCA. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. Inconvenience in using the fixed route system is not a basis for eligibility. Atlanta, GA 30324. Partnership Program. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. 404-848-5826. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. 2. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. The assigned Mobility Bus is scheduled to arrive during this time. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. It's part of making MARTA a transit system everyone can use. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. Customers can confirm and cancel future trips through the automated system and the MARTA website. Name, address and telephone number The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. Card or the customer must pay cash. Accessible Services - MARTA Customers with inoperative wheelchairs cannot be transported. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. A $5.00 replacement fee will be charged for all subsequent replacement cards. MARTA's Fixed Route services include bus and rail transit services. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. MARTA Customer Experience. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. MARTA is diligently working to fill these positions as soon as possible and we have. The fax number for Mobility Eligibility is 404-848-6900. Mobility Fares - MARTA Solicitation or selling goods or services without the express permission is prohibited. About MARTA. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. Lost Item Inquiry Formfor lost items. 404-848-5000 . MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. Mobility Operators do not provide services that exceed door-to-door assistance. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . A MARTA Mobility Service Agent will explain the service and/or mail an application. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. Click hereto learn about MARTA's Travel Training Program. Mobility Fares - MARTA DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. Local, Express, . Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. Please complete the MARTA Police (Non-Emergency) 404-848-4900. Using tobacco or electronic cigarettes or vaporizers is prohibited. MARTA Mobility. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). EXAMPLE: Customer prioritizes the Pick-Up Time. MARTA Mobility service is curb-to-curb. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA - Metropolitan Atlanta Rapid Transit Authority Accessible Services - MARTA MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. For this reason, different types of eligibility that have developed in the transit industry, including: The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays We don't offer Reduced Fare versions of any of our pass programs. However, a replacement fee will be charged for each lost or stolen card. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. Customer Name (first and last) or Customer Identification Number. Service cannot be provided earlier, later or on days when regular MARTA service is not available. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). MARTA Atlanta, GA 30324-3330, Via Fax: MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Lost Item Inquiry Formfor lost items. Visit our MARTA Mobility page to see the qualifications for this service. When a return trip is needed, indicate the desired pick-up or drop-off time. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. Appeals must be received within sixty days (60) of receipt of the denial letter. Customer Service. Please be advised MARTA Mobility. Click this link[ 4. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. that the online Mobility application is currently unavailable. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. Riders' Advisory Council; MARTA HOPE Program; . Is a shared ride, advanced reservation mode of public transportation. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. breezecard.com. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station 2. MARTA Police (Emergency) 404-848-4911. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). The goal: make life simpler for all our employees. 30 Alabama Street, SW The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. MARTA Mobility Customer entering through Rail Station fare gate 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. The PCA may either be an employee of the customer, a relative, a friend, or a care provider. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. Customers are responsible for providing access to gated communities or secured complexes. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. Mobility Operators are prohibited from administering medication. MARTA Interview Questions (2023) | Glassdoor Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Reduced Fare Office Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. MARTA 404-848-5826. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. Regular Breeze Cards are not accepted for Mobility certified customers. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. Mobility Fares. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. MARTA Police (Non-Emergency) 404-848-4900. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). 2424 Piedmont Road, NE Please make sure all personal items are safely secured and out of the way of other customers. . 2. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window.

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