stubhub refund lawsuit

A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. The MDL transfer order can be found here. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. At regular volume, we can afford to take that risk. Its now 3/3/22 so thats 64 days since I requested the refund. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. StubHub has not responded to the lawsuit. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. I listed tickets on StubHub, which I had done on multiple occasions. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. All of these happen in 10 minutes. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. But these are unprecedented times.. Easy sales process: This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. In the meantime, they may continue to pursue the case individually. Show was cancelled on 12/29/21 the day of the show. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. Please add me. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). Gender Discrimination against Transgender and Nonbinary People. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. The suit was filed in error, according to the plaintiff. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. I am disputing through PayPal. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? Judicial Panel on Multidistrict Litigation's order created the first MDL involving . Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. If a show is canceled, with no new date, then they will. Come to find I was charged $300 from my bank account. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. Got my money back through my bank investigation. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. We'll email you when an event is canceled. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. StubHub is represented by McDermott Will & Emery LLP. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. A California state court authorized the notice. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Para una notificacin en Espaol, haga clic AQU. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. I was a part of this fiascoplease add me. Copyright 2022 Consumers Unified LLC. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. Unsubscribe at any time. I bought 2 tickets to a concert in SC that was cancelled. 2. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. StubHub is an eBay company that began selling and reselling event tickets in 2000. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. The Hollywood Reporter is a part of Penske Media Corporation. It also asked for a reinstatement of the pre-March 20 refund policy. According to the filing, McMillan purchased two tickets to an NHL game in early March. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. If you sell on Stubhub they will waive the sellers fee. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. If I could give zero stars I would. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Their customer service is useless and brain dead. Moreover, the company will be forced to refund its customers. 01-21-2022 10:07 AM. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . This is the only way to get a cash or credit award under the Settlement. They said it would take up to 30 days. Well start sending you the news you need delivered straight to you. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. Subscribe for full access to The Hollywood Reporter. My husband and I bought concert tickets as a Christmas present to each other. Never got my refund, asked for compensation and never anything. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. This is a major change for the ticketing industry. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. Top Class Actions is a legal news source The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. 12/29/2022. For Daddario, that price was $6,200. administrator or law firm. In response, he received a refund in the form of a coupon worth 120% of the original price. THEIR GUARANTEES ARE A LIE. The lawsuit cites several examples in which the site failed to make refunds. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. StubHub is doing this as opposed to providing full refunds for canceled events. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. All Rights Reserved. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. This is not a solicitation from a lawyer. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. No refund or voucher has been offered. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. Call toll-free from the U.S. or Canada, or chat online with support. It was also worth 120% of the original order price. Day of the event, I downloaded the tickets only to find they were for the wrong event. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. Less than two weeks later, StubHub amended its policy. Please add me. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. I call Stubhub. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. They're upset StubHub is refusing. StubHub has my $253 for tickets I sold. A California class-action lawsuit has been filed against the ticketing site StubHub. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. All Rights Reserved. Same seats wrong game. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. SV is correct. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. Not by phone, email, nor chat. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement FALSE. For more information about reviews on ConsumerAffairs.com please visit our drug injury lawsuits and product liability lawsuits. StubHub is a scam and a fraud. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. We value your privacy. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. But, as an alternative, the 120% off coupons were also available. It is the world's largest ticket marketplace. Your email address will not be published. I tried contacting support and I kept getting the same response. The first person I spoke with said that the tickets had been sent. StubHub is the origin source of the transaction. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . StubHub went a step further and simply halted cash refunds altogether. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. Further, the voucher never came through! Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. This is the first time I have been using this website. You will not receive a Settlement award under the Settlement. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. It also points to a recent spike in e-ticket sales, which increased ticket prices. In this . But the company does not need to comply with the law to avoid liability. I went thru proper channels and they lied about refund. I bought my tickets under a much different safety expectation. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. 19. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. Please add me I have communication and documentation to prove stub hub is just keeping my money. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. This time Stubhub claims they sold tickets and sent me email to transfer tickets. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. If the other driver has minimum liability coverage, can I still sue them? This is so ridiculous. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. Bought tickets 2 months in advance for basketball game, never received them. He was offered a coupon that was worth 120% of the original price. While the shows are postponed you are in limbo. Unfortunately, the seller never came through with the e-mail transfer. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Tickets are 100% guaranteed by FanProtect. If you would prefer a cash refund, simply . Despite the alleged deception, the company's policies did not reflect the actual . Please be patient. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. Print. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Do not use STUBHUB, they are not an honest business. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. NEWS. This putative lawsuit is related to a multi-state investigation that StubHub settled. Your email address will not be published. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. They sell you things they don't actually own and if there's an error, too bad for you.

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