microsoft authenticator not sending notifications new phone

This behavior doesn't make sense to me. This data allows our engineers to improve the app in ways that are important to you. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. A: Your org might require you to register the device to track access to secured resources, such as files and apps. Q: Why does the app request so many permissions? Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. Some work and school accounts require an additional PIN whenever you verify your identity. The thing you know is your password. Your administrator might ask for this Incident ID if they request customer support. Can I continue authenticating using the app? Reminds me of the Church lady on SNL! Authenticator APP and re-add accounts to APP? Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. It can also be used to sign in to apps and websites that support Microsoft Authenticator. You can unregister your device inSettings, but you may lose access to emails in Outlook, files in OneDrive, and you'll lose the ability to use phone sign-in. To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. It's also used those technologies to closely connect its iPhones, iPad tablets and Mac computers, a move that industry watchers say helps Apple products stand out. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Samsung users will also be able to view websites they recently visited on their phone from their computer, Microsoft said. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. I would suggest you contact Microsoft support directly - Contact Us - Microsoft Support- if you can't get access to a browser where you can log in to account.microsoft.com and use the available options to reset your authentication methods. TechCommunityAPIAdmin. Microsoft's increasingly breaking down barriers between Apple products and its own. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. You can turn App Lock on or off on the Authenticator Settings page. On iOS, Microsoft recommends allowing the app to access location always. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Setting up a phone number to receivephone calls to verify their identity. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. 01:13 PM Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. To do this, open Microsoft Authenticator. This data is stored on your device and can be removed by removing your account. Follow the Android prompts to grant that permission. We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). A: To stop syncing passwords in the Authenticator app, openSettings>Autofill settings>Sync account. Q: I am having trouble adding my work or school account to my Microsoft Authenticator app. You might need to talk to your service provider to help with the Android or Apple notifications channel. Please help.Thank you. For me it was not required to remove settings or the whole app to solve it. Q: I got a new device or restored my device from a backup. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. Created on December 4, 2021 Push notifications for Microsoft authenticator app gets permanently disabled after reset of iOS settings. I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. All Rights Reserved. For example, if we use WIFI. More info about Internet Explorer and Microsoft Edge. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. I suggest you could check as the following For more information, review the Microsoft Privacy Statement. Whenever I try to enter a MS service (e.g. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Q: What ifAutofillis not available for me in Settings? If your question wasn't answered here, we want to hear from you. Make sure the device is registered. This will remove passwords and other autofill data from the device. Once youre signed in, you need to go to the Settings page and enable push notifications. You want importance sent to "URGENT: Make sound and pop on screen". A: The Authenticator app collects three types of information: Account info you provide when you add your account. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. How to Use Cron With Your Docker Containers, How to Check If Your Server Is Vulnerable to the log4j Java Exploit (Log4Shell), How to Pass Environment Variables to Docker Containers, How to Use Docker to Containerize PHP and Apache, How to Use State in Functional React Components, How to Restart Kubernetes Pods With Kubectl, How to Find Your Apache Configuration Folder, How to Assign a Static IP to a Docker Container, How to Get Started With Portainer, a Web UI for Docker, How to Configure Cache-Control Headers in NGINX, How Does Git Reset Actually Work? We turned off the ability to receive texts/calls and are forcing the Authenticator app. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. Allow only while using the app: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. Non-personally identifiable usage data, such as aggregate details about success or failure of important operations that are used to detect decreased reliability and bugs. What can I do? Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. Open Authenticator > Settings > Device Registration. A: You will see a prompt from the Authenticator app asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. If you register your device with your organization, your organization can change this policy on your phone. Fortunately, Microsoft Authenticator provides a backup and recovery option. How to Run Your Own DNS Server on Your Local Network, How to Check If the Docker Daemon or a Container Is Running, How to Manage an SSH Config File in Windows and Linux, How to View Kubernetes Pod Logs With Kubectl, How to Run GUI Applications in a Docker Container. I have make sure that the battery optimization and all sort of notification permissions are allowed. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. To enable push notifications for Microsoft Authenticator, open the app and tap on the three dots in the top-right corner. Thanks. I have not uninstalled the app from the old phone because I wanted to test it first. A: Beginning with release 6.2003.1704 of Authenticator Android, by default all OTP codes are hidden anytime a screenshot of Authenticator is taken. if yes it may affect your user behavior. Accessibility Service. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. A: No. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. Some work and school accounts require an additional PIN whenever you verify your identity. Heres what each permission level will mean for you: Allow while using the app: If you choose this option, youll be prompted to select two more options. Q: Can I add only certain users in my organization to the allowlist for Autofill? Unfortunately, there's no guarantee that App Lock will stop someone from accessing Authenticator. 1. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Run at startup. After I enter that information and return to the mail app, I get an error. This affects both personal and work/school accounts. More information about adding a work or school account to Microsoft Authenticator can be found at Add your work or school account to the Microsoft Authenticator app. If this occurs to you, reach out to your support admin for help, and provide the following details: Use Azure MFA (Azure Multi-Factor Authentication), not MFA server.. Q: Does Authenticator use App Transport Security (ATS) on the iOS version of the app? This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Users can manage their viewing preferences without having to interrupt their daily routines by allowing you to make changes to their viewing habits. We select and review products independently. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. A push notification authentication is a notification that is sent to a users device in order to confirm their identity. This allows you to quickly and easily verify that the sign-in is legitimate, and helps to keep your accounts safe from unauthorized access. Contact your admin to fix this issue (uniqueness validation). What should I do? Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. This feature currently supports only Microsoft accounts and doesn't yet support work or school accounts. Passwords are synced over an SSL-protected HTTPS connection, which helps prevent an attacker from eavesdropping on sensitive data when it is being synced. Make sure you have a copy of the backup codes for each account before you attempt to change your authenticator device. How to Move Microsoft Authenticator to a New Phone - How-To Geek Then, tap Settings and turn on the toggle for Enable push notifications. For more info, see theBackup and recover account credentials with Authenticatorarticle. 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The specific permissions you see will depend on the type of phone you have. A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. If possible, you could check this A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Next, youll need to install Microsoft Authenticator on your new phone. Then, select Settings and scroll down to the Notifications section. Q: Can I create my own Verified Identity? How do I make sure notifications don't continue to go to my old device? Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. 2.If you give some error log, try to change network, try to use 4G or other WIFI network. Delivered on weekdays. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. did you restore from a backup of the accounts on it or go fully from scratch? Q: Why is my account tile gray and inactive? Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. Use the faceID or fingerprintto unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator. Then sign on with recovery account to do the restore. For the Outlook account, youd follow the same steps. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Q: I can'tadd my work or school account to Microsoft Authenticator on Android and I am receiving one of the following errors:Google Play services are currently unavailable on this device,Sorry, only part of the set up completed successfully,or Enable push notifications to receive alerts.. How do I set up my accounts in Authenticator again? He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Authenticator not sending notification when signin in Authenticator I'm afraid it's an Android 5.0.2 issue. 1. Authenticator moved to new phone but the notification gets to the old phone Since we launched in 2006, our articles have been read billions of times. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. All of this could be fixed with a one time bypass for cloud! Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. Try change the network to see if the result is different? A: Registering a device gives your device access to your organization's services and doesn't allow your organization access to your device. To open the app, you must enter your username and password. You can try to resolve your network connections through your phone settings. Control vibration. Use biometric hardware. TapRemove accountto remove the account from the app. There is no help available anywhere, and there seems to be no way to "reset" this security information. Password autofill won't sync work or school account password for your users. A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. Camera. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? After you sign in with your username and password, you'll type in the verification code that's associated with that account. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. The app notification issue appear on iOS and Android? I have been trying to log in to my Microsoft account on my new laptop. If you don't get notifications at all, you should check the following conditions: Is your phone in Do Not Disturb or Quiet mode? This way you can reenable push notifications. Have personal and work Authenticator use. Where do I change priority to higher so that I receive the notification. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. On Android, underSettings, selectSet as Autofill providerin the Autofill settings section. You can review guidance on how to set up MFA for personal accounts here:Microsoft account security info & verification codes- and at the end of the article you find links to the correct community and support options. Just turn on theScreen Capturesetting in Authenticator and restart the app. If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock. The app is available for free download on both Android and iOS devices. For steps to enable hardware encryption, see Encrypt your Android device. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Why am I seeing this? You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. There is no other method that I can possibly proceed with. Reinstalling doesn't work either. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? Q: How do I remove an account from the app? You may also refer this article for more information: How to use the Microsoft . A: Yes, Autofill for yourpersonal Microsoft accountsnow works for most enterprise users even when a work or school account is added to the Authenticator app. Please ensure push notifications are enabled in Settings and your network connection is stable.. When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. All rights reserved. Youll then be able to use those if you experience any issues when trying to recover your accounts. How To Enable Push Notifications For Gmail On Android, How To Enable Push Notifications For The Wells Fargo App, The Effect Of Social Media On Productivity, How To Use Social Media To Grow Your Email List. Q: Is registering a device agreeing to give the company or service access to my device? The Recovery tool will overwrite the abc@gmail.com account you added to Authenticator on your new phone with the xyz@gmail.com account that exists in your backup. Unlike a password, we don't want you to remember this number. Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. Q: Im trying to sign into an iOS app, and I need to approve a notification on the Authenticator app. If you tried all of these steps and are still having issues, you must check the mobile log files for diagnostics. A: Authenticator app already provides a high level of security for two-step verification and account management, and the same high security bar is also extended to managing your passwords.

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