vivid seats complaints

After setting up a ticket master account my tickets were sent to me. Then allows the seller to change the date to the day of the event. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Request to speak to a Vivid Seats agent. Melinda, your concerns are absolutely valuable and matter to us. For more information about reviews on ConsumerAffairs.com please visit our Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. 100% buyer guarantee. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. He reassured me of any concerns I had and was very patient with me. Vivid seats sucks. Erika, we always want to leave a positive impression on our fans. I want my $1,500 back in my bank account. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. Do not trust Vivid Seats!!!! Spent all week leading up to the event trying to call only to get the worst support ever. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. Downgraded Tickets Sent - Not what I paid for. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Vivid seats has been getting scammy lately. Top 2,153 SeatGeek Reviews - ConsumerAffairs I highly recommend purchasing tickets from a verified seller on Vivid Seats. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. Vivid Seats is as legit as ticketing sites come. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. New customers can take advantage of this exclusive discount offer! I had listened to his show on the radio (and bought many of his books) for many years. Please do not purchase tickets through Vivid Seats - Tripadvisor Our online support team is here to help resolve your concerns. If you have any additional questions, we encourage you to reach out to our online support team on social media. Vivid refused a refund! This information will help to determine next steps. From over pricing. Read more Comments: 0 I was terrified that I would not receive my tickets. 1239964100050. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. Support : Vivid Seats Customer Support I just want the Tickets I spent over 2 thousand of my hard earned money on. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. They refuse to give a refund due to sending the tickets prior to showtime. We were also told that the tickets would show up within 48 hours on the event. Well start sending you the news you need delivered straight to you. He was very knowledgeable and courteous. I will not be using this company again and will never refer a soul. I tried not to trip thinking I could sell them forward. Chicago Illinois First time using Vivid Seats to get tickets. Recent customer reviews are positive. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. It is a safe and secure process. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. Dont EVER use vivid seats for any purchases. I did not get what I paid for. 1st time user. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . It offers a 100%. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. We have a 100% Buyer Guarantee. Customer service would not help since the event was technically postponed and not cancelled. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. We could not access or find on Ticketmaster and vivid customer dis-service. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard Never again. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Yes. I was purchasing 3 tickets and wanted to make sure we are all seated together. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Suite 800. Absolutely disgusting. WONDERFUL Young Man. I would like to warm people to avoid buying tickets through Vivid Seats. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Crooks. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. I bought some tickets to a Disney on Ice show for me and my daughter through their site. They deserve to go bankrupt as they cost me $800. Vivid seats scammed me : r/Scams - reddit MONTANA FOREIGN LIMITED-LIABILITY COMPANY. He deserves 10 gold stars! They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. I hate what you stand for. Also, VividSeats says all orders are 100% . Ordered tickets for Gary Allan concert last September. Your trust is important to us. Dial 833-228-5143. When I go the tickets, I called the venue and was told they were not handicap. They simply dont care. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. Apply this Vivid Seats coupon code for $15 off first . I suggest never doing business with them. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. He was very polite, professional, kind, and made the process very easy! Paid over $300 to an event that was postponed minutes before it was scheduled. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. + the only ticket rewards program around. We also confirm that your tickets are general admission. Reliable & Rewarding Tickets. I never received my tickets but was charged for them. If you have any questions about the refund process, feel free to reach out to our Customer Service. Full refund and apology for lack of ticket delivery. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. After a couple days and a hour or two of being on hold I finally received my refund. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. Vivid Seats gets you the best seats in the house | CNN Underscored They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. We would like the opportunity to turn this around for you. Is SeatGeek Legit? I was going to the AFC championship game and bought a parking pass from Vivid Seats. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Ticket master from now on! Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. They deserve to go bankrupt as they cost me $800. They made me jump through hoops to get my money back. I will always use vivid seats when getting my tickets. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. FAQ. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. I bought 3 with the insurance. I thought maybe that was the seller. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. The request was put in minutes before. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. Thank you Amanda. Is this your company? Claim your listing for free to respond to reviews, update your profile and manage your listing. My friends and I attend several differant venues and purchase tickets online. How safe are tickets sold on Vivid Seat, StubHub and SeatGeek? - WCPO Cancellation Policy : Vivid Seats Customer Support Disgusted. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Nothing arrived. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Called customer service and she said we have to fill out a form and wait. What 4 Analyst Ratings Have To Say About Vivid Seats. The email made a vague reference to covid 19 but no definite reason was given. Despite very different reviews, the site is very popular not only in America but also abroad. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. I do not expect Keillor to come back to Denver at his age. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. We would like to look further into this for you. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. B. Berlinda G. Today , California. Not game day yet so have not opened app for seats. I bought tickets 2 months in advance. Please refund me the differance between what you charged me and what the tickets actually cost. Is Vivid Seats Legit? Review, Comparison & Alternatives Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. Leave the paper at home! Refunds can only be granted in the event a show is cancelled. The tickets were shown as $ 264. Nellis v. Vivid Seats LLC (1:20-cv-02486) - CourtListener Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section.

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